Cassandra (sesquipedality) wrote,

Score 1 for EA support

Regular readers may remember that I missed out on the pre-order special in game promotional item for Dragon Age through virtue of an Ebay retailer being less than helpful. I contacted EA support and initially was rebuffed with a "contact your retailer". When I explained that I had already done so, EA escalated the issue and I have been credited with a ring to my game account. Oddly it's not the standard pre-order ring but the one supplied to Direct2Drive customers, but I'm really not complaining given I expected nothing to come of the support request. So I'm feeling very positive towards EA customer support at the moment.

Some of you may be aware that I sometimes describe my job as "professional complainer". This is definitely an example of how the 2P approach (to coin a phrase) to dispute resolution can pay dividends. When trying to get an issue resolved, the key things to bear in mind are (1) be polite, (2) be persistent. The latter will get you past the stage in the complaint handler's procedure where they are just trying to encourage you to go away so you are no longer their problem, the former will make them care enough to want to solve your problem.

Sorry to those of you who are bored with my current Dragon Age obsession. At least I'm posting a bit for once, eh?
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